You want your tenants to be happy because happy tenants are more inclined to renew their leases. They’re also more motivated to keep your property in good condition. When combined, these factors can improve your relationship for the better.
There are a few ways to improve tenant satisfaction with your property. Of course, you should also be friendly and professional during all of your interactions.
Additionally, it’s important to respond quickly when a problem arises or if there’s a question. When you act with immediacy, it shows you care. Plus, the longer an issue goes on, the more likely you are to experience tenant dissatisfaction. One of the easiest ways to avoid this is through preventative maintenance. By performing annual inspections, you can correct any issues and keep your property in good condition.
Beyond the regular things you can do to improve your tenant’s happiness, there are some extra things you can offer as well. These things can really set you apart from your competition. For one, you could offer occasional rewards. People love giveaways! So, why not do a drawing once in a while that is open to all your tenants who have paid their rent on time. You can give away something small like a gift card or something large like a new TV.
You can also offer some kind of reward when tenants decide to renew their lease. Remembering your tenants’ birthdays can also help them feel appreciated. Consider sending out a birthday card, you may even want to include a gift card for an extra bonus.
Another way you can help your tenants feel appreciated is by saying “thank you”. Landlords often send out letters regarding maintenance issues or late rent. However, many landlords don’t send out appreciation letters. This could really give you an edge on your competition. Send out a note on occasion to let tenants know how much you appreciate them. You can even highlight some of their notable traits, like paying rent on time or taking good care of the property. Small showings of gratitude can set you apart and promote a positive relationship between yourself and your tenants.
There are many ways you can improve tenant happiness with your property. Over time, a focus on tenant satisfaction can pay huge dividends. We hope these tips will help you improve your occupancy rates. Contact us for further help in managing your property. We’re here for you.
